FAQ’S

Glass Appearance?

The majority of glass supplied is hand made and has natural seeds, cords and variations in tone. This variation, and the fact that every  item is hand made and is part of the unique characteristics of each individual piece of glass.

Is the glass you supply safety glass?

Most glass supplied by Knowsley Art Glass Ltd can be toughened to comply with current safety laws in doors and door-sides.

Some of the glass we supply is applied to 6mm thick float this complies with current regulations on widths upto 249mm.

Stained glass leaded-lights comply with current safety regulations also as all the pieces that are in these panels are too small to harm anyone when broken.

However for further information regarding the use of safety glass you can visit www.planningportal.gov.uk and view approved Document N.

Can the etched and the enameled panels you supply be made into double glazed units?

Yes, you will need to provide us with the thickness of the unit you require.

Can the stained glass you make be made into triple glazed units?

Yes, you will need to provide us with the thickness of the unit you require.

Does the stained and etched glass you supply fade in ultra violet light?

No, the techniques, materials and chemicals we use have been round for hundreds of years and are ultra violet stable.

If we order glass off you and have it sent via courier is it insured?

No, it is not insured but if you open the parcel on the day your glass is delivered and report that it is broken we will replace the glass FOC.

We have been sending glass via courier for several years and we have had very few breakage’s! as we box the glass up very well and we are confidant it will reach you in one piece.

What are your lead times for the standard etched glass?

 2-4 weeks from the date ordered and payment received.

What are your lead times for the standard etched glass with fired enamel inlaid?

 2-4 weeks from the date ordered and payment received.

What are your lead times for the standard enameled panels?

 3-4 weeks from the date ordered and payment received.

What are your lead times for the Stained glass (Leaded-Lights)? 

4-6 weeks from the date ordered and payment received

If your question is not above then please do not hesitate to contact us on 0151 489 2214 or e-mail: sales@artglass.org.uk

PLEASE NOTE OUR TERMS AND CONDITIONS

The majority of glass  supplied is hand made, so no responsibility can be accepted for seeds, cords or variations in tone. This variation, and the fact that every  item is hand made, means each item is individual.

Orders should be confirmed in writing via. fax, e-mail or post, and orders will not be processed  until this written confirmation is received.

Orders cannot be processed  until payment is received in full, and all items remain the property of  Knowsley Art Glass Ltd. until payment is received in full for goods and  services provided.

Payment options we accept are as follows Cheque, Card payments & PAYPAL.

If you require delivery via  courier we ask that you open the package upon delivery and report to us if  there are any damaged panels we will accept responsibility of the  damaged panels if they are reported as soon as the parcel has been delivered, but the damaged  must be reported within the day of receipt  of your items.

Estimated lead times are given on orders in good faith, however on very rare  occasions the time scale may be exceeded. We will be sure to keep you  informed if this happens.

For further information 0151 489 2214 or e-mail: sales@artglass.org.uk